FREQUENTLY ASKED QUESTIONS​

We are available from 9 am to 5 pm PST. Thank you for your understanding.

How often do you restock?

We're always launching new styles and colors! Core shades are available year-round with restocks happening every 3-5 weeks.

Want to know when core colors come back? Sign up to receive an email alert on the product page.

Where can I buy STAR TOWN products?

You can shop for handbag online, right here on our website!

We don't currently work with any third-party resellers, although we do have the occasional pop-up where you can see the bag in action.

Keep an eye on our Instagram, Twitter, and Facebook pages for info - or sign up for our newsletter at the bottom of this webpage.

How can I return?

If there is a quality problem with our products, you can contact us within 30 days of placing your order for a return or exchange.

Please be sure to contact us in advance, return orders not contacted will not be accepted.

Where can I find the tracking number of the order?

We will send a shipped email to your email address and you can check it with in the email. So make sure you leave your email and phone number when you pay.

You can also check it on this page.

CONTACT US FOR ANY QUESTIONS​

We love to help you!