CONTACT US FOR ANY QUESTIONS

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

Email: support@startownbag.com

You can also call us at: +1 (646)789-5334

(this line is operated 9.00 – 17.00 Central European Time)

Our Company: 1641 N Decatur Rd, Atlanta, GA 30322

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?

    Yes, you absolutely receive the real thing, all the pictures on the website are taken by us personally.

    How often do you restock?

    We're always launching new styles and colors! Core shades are available year-round with restocks happening every 3-5 weeks.

    Want to know when core colors come back? Sign up to receive an email alert on the product page.

    How can I return an item?

    If there is a quality problem with our products, you can contact us within 30 days of placing your order for a return or exchange.

    Please be sure to contact us in advance, return orders not contacted will not be accepted.

    Where can I ship my order?

    North America, Europe and Australia.

    Where can I find the tracking number of the order?

    We will send a shipped email to your email address and you can check it with in the email. So make sure you leave your email and phone number when you pay.

    You can also check it on this page.